Campaigns
Bulk sends from an Excel or CSV file, with per-recipient variables and scheduling.
Creating a campaign
Open the composer
Campaigns, then New campaign. A two-column form opens.
Upload the file first
One column has to hold the numbers. Names like telefone, phone, number, mobile or msisdn are recognised on their own; otherwise the first column is used. Every other column becomes a variable you can use in the text.
Write the message
With personalisation on, type @ and every column detected in the file appears. Pick one and it is substituted at send time.
Configure and send
Pick the phone that sends. It can be offline: the campaign queues and goes out when it comes back. What does block is another campaign already running on that phone.
Accented characters double the cost
The GSM alphabet gives 160 characters per segment, but does not include ã, õ, á, â, ê, í, ó, ô, ú or ç. One of them drops the limit to 70. The composer warns you and converts with one click.
The contacts file
| Requirement | Value |
|---|---|
Formats | xlsx, xls, csv |
Maximum size | 10 MB |
Required column | telefone |
Other columns | become available as variables |
Number format | +351912345678 or 912345678 |
Campaign statuses
| Status | Means |
|---|---|
draft | created but still without a file or without a message |
moderating | the text is being checked before it goes out |
held | held for human review; it does not send until released |
scheduled | waiting for the date it was set for |
queued | approved, being handed to the phone |
running | sending right now |
paused | stopped by you; resume picks up where it left off |
completed | every recipient processed |
canceled | cancelled by you; what was still queued does not go out |
failed | interrupted, with the reason shown |